Frequently Asked Questions

Ask us anything! Please email us at if you have any questions that are not listed below.

General Questions

General questions about our 100% legal, U.S.-farmed cannabis premium products.

U.S. Farmed Cannabis

1. What products does Kandy Coated offer?
Kandy Coated provides a diverse range of cannabinoid products, including topicals, gummies, flower and vapes. Our offerings feature CBD and Delta-9 THC dominant products, making them an ideal choice for individuals seeking to add to their wellness routines.

2. Are Kandy Coated products safe and tested?
Yes, all our products undergo rigorous testing for safety and quality. However, it’s important to note that our products are not FDA-approved and we do not make any health-related claims.

3. Can I order Kandy Coated products online?
Yes, you can order directly from our website. Browse our product collection, add items to your cart, and checkout securely. Buy at : Kandy Coated

4. Do you offer in-store pickup for online orders?
Currently, we do not offer in-store pickup. We aim to ensure the highest quality products by minimizing middleman involvement, as your satisfaction is our top priority.

5. What payment methods are accepted?
We accept various payment methods including credit/debit cards and other secure payment options provided at checkout.

6. Do I need a medical card to purchase from Kandy Coated?
No, you do not need a medical card to purchase our products. However, you must be 21 years or older to place an order with Kandy Coated.

7. Can I return or exchange products?
Yes, we have a return and exchange policy for all products. Please refer to our returns policy on the website for detailed information.

8 . How can I contact customer support?
You can reach our customer support via email at or by calling us at (510) 612-4162. Our team is available to assist you with any questions or concerns.

9 . Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Subscribe to our newsletter to stay updated on the latest deals and offers.

10. Do you offer free shipping? How long does it take to receive my order?
Yes, we offer free shipping on all orders over $199. Delivery times vary depending on your location but we ship through USPS and use priority shipping on all orders.

11. What happens if my order is lost or damaged during shipping?
If your order is lost or arrives damaged, please contact our customer support team immediately. We will promptly resolve the issue to your satisfaction, whether that means replacing the item or issuing a refund.

12. What should I do if I receive the wrong item in my order?
If you receive the wrong item, please reach out to our customer support team right away. We will ensure the correct item is sent to you and provide instructions for returning the incorrect item

Cannabis Gummies

CBD Gummies